Most of the complaints of citizens can be resolved at the local level, said in an interview with BelTA chief of department on work with citizens and legal persons Minoblispolkoma Oksana Tarand.
"Each appeal is considered, and all measures are taken to the legitimate interests of citizens were satisfied. However, according to some, or contact the Executive Committee of the President's Administration optionally, they can be solved at the local government level. Often, citizens simply do not have the patience to wait for the decision of a question, and they prefer to immediately appeal to the higher authorities, "- noted the head of the department.
in January-October 2014 in the Minsk Oblast Executive Committee received a 5132 appeal, which is 4 % more than the same period last year. Number of hits in raygorispolkomy and selispolkomy decreased. So, for ten months raygorispolkomy examined 10,241 treatment (98% compared to January-October last year), selispolkomy - 10,603 circulation (89%).
"The most topical theme is functioning utilities and roads. Regarding this subject 38% of calls, "- said Oksana Tarand. In particular, citizens concerned about the problems of road maintenance. Particularly acute problem in Minsk, Molodechno, Smolevichy, Dzerzhinsk, Volozhin district. Also relevant is the topic of housing repair. This year, the increase in the number of appeals relating to electricity and water supply, sewerage. Receives complaints about the lack of engineering and transport infrastructure in the areas of personal development.
The second place on the number of requests is the theme of housing (31%). "Moreover, if in 2013 the citizens were concerned about the timeliness of housing, then this year they are more interested in the cost of new housing and the prospects for the continued functioning of cooperatives in the light of changes in legislation," - said Oksana Tarand. Increased the number of hits on the improvement of living conditions. "These complaints are usually repeated," - said the expert. Also there is a treatment about the privatization and sale of residential premises. In particular, people disagree with the assessed value of property, the terms of payment.
The third-highest number of complaints of land use theme. However, each year the number of calls on this topic is reduced. Most often it affects residents pristolichnyh areas - Minsk, Smolevichsky, Dzerzhinsky and Molodechno.
This year, the increase in the number of complaints about the non-renewal of legal persons or termination of investment agreements. In the social sphere, on the subject enters a small number of complaints.