Deputy Labor and Social Security Minister Yuliya Berdnikova explained the main goal of digitalizing the social and labor sector in Belarus while speaking in the latest episode of BelTA’s Nation Speaks project.
Yuliya Berdnikova emphasized that the main result of introducing digitalization into the social and labor sector is to ensure that anyone can use the Labor and Social Security Ministry’s electronic services simply, easily, and accessibly. “Alongside electronic formats, we are preserving traditional consulting and in-person visits to our government agencies. But the times demand innovation, and technology allows us to improve the quality of service for citizens in a simple and convenient way. Therefore, any interaction that exists in traditional form, we are digitizing and providing as electronic services. For example, scheduling appointments: today, you can book an appointment electronically at any body of the social security system,” she said.
In addition to services on the social security portal, the Labor and Social Security Ministry’s services are also available on the unified electronic services portal E-Pasluga. “The most in-demand issues are whether a person is employed or not, and at what income level contributions are paid. The banking system is the most integrated with us. When microcrediting for citizens takes place, we understand perfectly well: there’s no need to bring an income certificate to the bank branch. The individual gives written consent for personal data processing, and the bank requests the information electronically from the Social Protection Fund. We confirm whether the person is indeed employed. If the bank wants to know at what income level contributions are paid, we provide that information so the bank can preemptively check its client’s solvency,” the deputy minister explained.
Other information now provided electronically includes certificates of the amount of pension received or the amount of targeted assistance paid out. These can also be obtained through the unified electronic services portal.
“Moreover, we are not only transferring to this portal the electronic services that citizens need so they don’t have to visit government agencies and can obtain information remotely. We are also converting administrative procedures into digital form. About 30% of them have been digitized so far. One procedure, which will launch in April 2026, is the registration of a citizen as unemployed. Previously, this required visiting the state employment service and submitting a specific set of documents. Today, you can register as unemployed electronically from home and receive job placement assistance from state employment service specialists,” the deputy minister said.
