The heads of district administrations of Minsk and their deputies will be more likely to hold meetings with the population. The assignment was made chairman of the Minsk City Executive Committee Andrei Shorets at a meeting of the executive committee of the outcome of appeals of citizens and legal entities in 2014 and tasks for 2015, BelTA has learned.
At the meeting, Andrew Shorets emphasized that the issues of citizens need to be addressed in due course, and most of the answers to their questions, they should be in the administrations of districts, divisions, and not by appeal to higher authorities. In turn, the head of department on work with citizens and legal entities Mingorispolkom Tatiana Selivonik noted that the head of the district, their deputies, heads of departments need to communicate more with the public, to spend more outreach techniques focus on advocacy. As an example, Tatiana Selivonik led the work of the first deputy Vladimir Kukhareva Minsk City Executive Committee, which for the removal of social tensions in matters of housing and communal services a monthly basis, additional field meetings with citizens in the housing and maintenance departments in those areas where it comes from the highest number of applications.
Andrew Shorets supported the Head of Department. Soon, the Minsk City Executive Committee approved the schedule of field techniques citizens by district administrations. The Chairman stressed that the information about the date and place of the meetings should be brought to the population in advance, rather than a couple of hours before the event. In addition, in the capital plan to hold training seminars. During their heads of committees that are best built work with citizens, will share their experiences with colleagues.
According to Tatyana Selivonik often to solve their issues Minskers want to get a personal appointment to a particular official, as a rule, to the head of the organization. At the same time, citizens complain about the unresolved issues in the field. Thus, during the unscheduled reception of citizens in the housing and maintenance departments on a residence the first deputy chairman of the Minsk City Executive Committee townspeople said unreachable management of district administrations. Furthermore, the analysis methods showed that mostly only after receiving personal decision on the applicant's head moves off the ground.
In 2014, the city administration has received more than 9 thousand. Of citizens and legal entities. Compared to 2013 their number decreased by 7%. And the number of repeat visits decreased by 21%. Most relevant to residents of Minsk last year were questions of housing and communal services, construction, demolition, relocation, housing policy - they accounted for 62% of mail received Minsk City Executive Committee.
